Refund and Cancellation Policy

At Paulelite we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, please read through our Refund and Cancellation Policy below to understand how we handle cancellations, refunds, and returns.

1. Order Cancellation

You may cancel your order within 48 hours of placing it, provided that the order has not yet been processed or shipped. If you wish to cancel your order , please contact our customer service team immediately at  info@paulelite.com . Once an order is processed or shipped from our warehouse in  Rajasthan, it cannot be cancelled . However , you can return the product in accordance with our Return & Exchange Policy.

2. Refunds

Refunds are processed according to the following guidelines:

• Eligibility for Refunds: A refund will be issued if your order is canceled within the eligible cancellation window, or if your product is returned under the conditions specified in our Return & Exchange Policy (e.g., the product is defective, damaged, or not as described).Refunds are initiated by Paulelite (based in Kerala), while the product shipment and return logistics are managed by our fulfilment partner in Rajasthan.

• Refund Process: Once your return is processed and approved, a refund will be issued to the original payment method. Please note that the processing time may vary depending on your bank or payment provider.

• Non-refundable Items: Some items may not be eligible for a refund, including but not limited to:

  • Items marked as “Final Sale”

  • Items that have been used or altered

  • Customized or personalized items

  • Please not that all refunds will be made in Indian Rupees (INR) and are subject to applicable taxes and payment gateway charges.

• Refund Timeframe: Refunds are generally processed within 7-10 business days after the return is received and inspected. However, please allow additional time for your bank or payment provider to process the refund to your account. 

• Please not that all refunds will be made in Indian rupees (INR) and are subject to applicable taxes and payment gateway charges.

3. Returns & Exchanges

If you are not satisfied with your purchase and would like to return or exchange an item, please refer to our Return & Exchange Policy. The following conditions apply:

• Return Window: Returns must be initiated within 3 days from the date of delivery. Please not that all returned products must be shipped back to our warehouse in Rajasthan at the address provided in your return authorization email.

• Condition of Items: Items must be returned in unused, unwashed, and undamaged condition, with all original tags and packaging intact. Customers must ensure that the product is securely packaged to prevent any damage during return transit.

• Exchanges: If you wish to exchange an item for a different size or color, please contact us to check availability. If the item is available, we will process the exchange.

If you received a defective or incorrect item, please contact us immediately, and we will arrange a return and provide you with a replacement or full refund. Customers must ensure that the product is securely packaged to prevent any damage during return transit.

4. How to Return an Item

To return an item, follow these steps:

1. Contact Us: Email our customer service team at info@paulelite.com within the return window to initiate your return.

2. Return Authorization: You will receive a return authorization and instructions on how to return the product.

3. Return Shipping: Customers are responsible for the return shipping costs, unless the return is due to a defective or incorrect item. For your protection, we recommend using a trackable shipping service.

4. Refund Process: Once we receive the returned item, we will inspect it and process your refund or exchange.

5. Shipping Fees

Please note that shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective items). If you return an item, you will be responsible for the cost of return shipping unless otherwise specified. Shipping and return logistics are handled by our Rajasthan based dispatch partner. Paulelite is responsible for refund processing only after the product is verified at the return warehouse.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@paulelite.com  with your order details and photos of the damaged item. We will provide you with instructions on how to return the item and issue a replacement or full refund. Once verified , a replacement will be shipped at no additional cost or a full refund will be processed to your original payment method.

7. Exemptions

The following items are exempt from returns and refunds:

• Customized or personalized items

• Gift cards

• Items purchased on sale or as part of a clearance event (unless otherwise stated)

8. Changes to This Policy

We reserve the right to modify or update our Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the Last updated date below will be revised accordingly .

Contact information 

Registered office : Paulelite , Kerala , India 

Fullfillment centre: Rajasthan , India

Email : info@paulelite.com

Last Updated : May 1 , 2025 .  This policy is effective from the above date and applies to all purchase made through www.paulelite.com.